Returns & Exchanges
At Mandaue Foam, we stand by the quality of our home furnishings and offer a flexible return policy within 7 days of delivery for items with manufacturing defects or damage. Please ensure items are returned in their original packaging with proof of purchase to facilitate a smooth exchange or refund process.
Initiate a Request
Contact our customer service team via email or visit the nearest Mandaue Foam showroom with your official receipt and photos of the item's condition.
Inspection and Approval
Our quality assurance team will evaluate the product to confirm the defect or damage, ensuring it meets our eligibility criteria for return or repair.
Schedule Pickup or Drop-off
Once approved, you can return the item to our warehouse or schedule a furniture pickup, though additional logistics fees may apply depending on your location.
Resolution Process
After receiving the item, we will process your replacement, store credit, or refund according to your original payment method within 7 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing